Q&A for the Onboarding Process with the ZACR

The following information is provided to facilitate registrars with the Onboarding Process.

If you cannot find an answer to your question from the list below, please feel free to contact us and we will revert as soon as possible.

The onboarding process will all be performed through an online interface at the official ZACR website (https://registry.net.za/). All account management, technical integration, documentation and anything else regarding the onboarding process will be available online.

The same agreement will apply for .Joburg, .Durban and .CapeTown. A separate; yet highly similar; agreement will be provided for .Africa.

Yes. For Technical Accreditation and Transfer procedures, 2 accounts will be provided for testing per registrar.

Yes, only for registrations cancelled during the policy specified Grace Period.

Yes, as part of monthly billing. Historical financial documentation may be downloaded at any time by accessing the registrar online account.

The ZACR will provide numerous reports, including historical financial information, domain listings, contact listings, status of domains, previously deleted domains, etc... All the functionality will be available through the Accredited Registrar's Panel. The reports will be available for download at any time.

Materials will be provided either through the ZACR website or as a package upon completion of Technical Accreditation.

A minimum of 2 sessions will be provided per registrar account, per gTLD. This number may increase based on demand. Registrars will have to connect via SSL to the Live Environment. Registrars will have to provide their incoming IP address/range prior to having access to the Live environment.

Yes. The ZACR processes commands as and when they are received by the server. This further enhances the information available on the WHOIS system as the WHOIS performs a real-time lookup of the domain.

Yes. Understanding the need for privacy and to keep personal information personal, the ZACR will make public its Whois policy regarding privacy.

A local presence is not required.

Only for the Sunrise Phase and Claims Periods.

No. Autorenew is an opt-in function that may be used at the discretion of the registrar.

The root zone will be published at 15 minute intervals. This number might decrease with implementation of dynamic zones.

Yes. Governments, local authorities and various other NGOs will have the opportunity to reserve names as defined in the ZACR Reserved Names Policy. Premium names may be reserved through specific premium name providers. Pricing for reservation of names will be made public in due course. The ZACR will make public certain categories and their reserved names.

Pricing will be made available through the ZACR website and associated TLD websites. A downloadable PDF version of the pricing will be made available for all TLDs once it is finalised.

The ZACR requires that all registered names have a minimum of 2 authoritative nameservers. The nameservers do not have to be responsive on registration of the domain. The domain will not be published until the nameservers are responsive. The ZACR does allow the usage of glue in association with nameservers. Orphan Glue Records will be checked for yearly and removed off the system. For technical purposes, the ZACR makes use of host attributes. No billing will be performed for the creation, association or amending of nameserver records.

Currently the ZACR has only implemented KeyData. DSData is being developed and will be available before launch. Version 1.1 of the DNSSEC standard will be implemented.

Contact objects must be registered with a minimum of the Internationalised version of the postal information (ASCII). The ZACR provides and encourages the population of the localised version of the postal information (UTF-8). No contact object will be transferred between registrars. Updates on contact objects can be done for all associated fields.

The ZACR only requires that the registrar keep records of the request for change from the current and new registrant, as well as the approval letter/memorandum/email from the current registrant giving permission for the change. In the event that a change of registrant is initiated through legal proceedings, the registrar must keep record of final resolution or order that stipulates the requirement and approval for a change of registrant. This is for auditing purposes. From a technical aspect, a change is registrant only requires a domain update. A change of registrant will not renew a domain nor charge the registrar.

The domains must not be used in a manner that is against the law or that could be harmful or elicit harmful actions/behavior.

All transfers must be initiated by the potential new registrar through use of the domain's Authorisation Information code. Successful transfer requests will be processed instantly. No charges are associated with the initiation and successful transfer of a domain name between registrars. Domains will maintain their expiration date as is even after transfer. Registrars transferring domains while the domain is undergoing the deletion process due to expiration must exercise caution as they will have to manually renew the domain on request from the registrant.